Sales...
Below are our articles on the subject of Sales. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
All About Sales Related Pay
The different types of sales and performance related pay schemes that you can find. The purpose of them and the advantages and disadvantages...
Dealing with Customer Complaints
How to deal with customer complaints and steps you can take to ensure that customers are happy with the resolution....
Dealing with Shoplifting and Loss Prevention
Ways to combat shoplifting and retail loss prevention and how the more security equipment and procedures you install, the bigger the deterrent this will be....
How to Approach your Customers
How to approach customers when working on the shop floor and the types of skills you need to be able to demonstrate to maximise sales potential and to give your…...
How to Read Behind the OTE (on target earnings)
Understanding the role that On Target Earnings have in retail recruitment and how to work out how much you can realistically earn....
The Importance of Good Customer Service
The importance of good customer service and the types of issues that are important to customers’ perceptions of that. What can happen if customer service is neglected…...
What Does a 'Buyer' do?
The role of a buyer in retail. The type of duties the role entails and the skills, qualifications and personal qualities needed to succeed....
What is A USP?
What is a USP, why is it important and examples of the impact effective USPs have made as well as things to consider when coming up with ideas of your own....
Working on Commission
How to manage on a variable income and the differences between a commission based role used to incentivise as opposed to a commission only role....
Working Towards Sales Targets
The different types of sales targets you might be set depending upon the type of retail environment you’re working in and how to achieve them...