Sales

Discover proven techniques for boosting sales performance, building customer relationships, and achieving targets in your retail role.

All About Sales Related Pay

Sales jobs often pay in different ways, from hourly wages with bonuses to commission-only roles, depending on what your employer values most.

Dealing with Customer Complaints

How to handle customer complaints without taking them personally and turn feedback into ways to improve your business.

Dealing with Shoplifting and Loss Prevention

How to cut retail theft and staff shoplifting with visible security measures and clear store policies.

How to Approach your Customers

Train your shop staff to greet customers warmly and read their signals without being pushy or aggressive.

How to Read Behind the OTE (on target earnings)

OTE figures in job ads often hide a lower basic salary, so check the actual pay before getting excited about the total promise.

The Importance of Good Customer Service

Good customer service keeps shoppers coming back and encourages them to recommend you to others, directly boosting sales and growth.

What Does a 'Buyer' do?

Retail buyers source products and manage inventory to keep stores competitive by understanding customer needs and market trends.

What is A USP?

A USP is what makes your company different from competitors and helps convince customers to choose you over similar products.

Working on Commission

Commission pay in retail usually tops up your base salary, so treat the extra money as a bonus and focus on hitting your targets.

Working Towards Sales Targets

How sales targets work differently across retail stores, phone sales, and online shopping.